Privacy Policy

1. Scope and Controller

TweetAPI ("we", "our", or "us") is responsible for the personal data described in this Privacy Policy when you use our website, customer dashboard, API, or support channels. Third-party websites and services are governed by their own privacy notices.

2. Information We Collect

Depending on how you use the Service, we may collect:

• Account and contact information: such as your name, email address, profile information, and account identifiers.
• Subscription and transaction information: such as your plan, subscription status, transaction references, and billing history. Payment processors handle complete payment credentials directly.
• Service usage: such as API calls, endpoints used, request volume, account activity, and records needed to provide and enforce your plan.
• Communications: information you provide when requesting support or otherwise contacting us.
• Device and online activity: such as IP address, approximate location, browser and device information, pages viewed, referring pages, campaign information, interactions, and conversion events.

Account, authentication, subscription, and service-usage information is necessary to provide the relevant parts of the Service. Without it, we may be unable to create or maintain an account, process a subscription, or provide API access.

3. Sources of Information

We collect information directly from you, automatically when you use the Service, and from service providers involved in authentication, payments, analytics, communications, security, and support.

4. How and Why We Use Information

We use personal data to:

• Provide accounts, subscriptions, API access, support, and requested services.
• Process transactions and maintain billing and accounting records.
• Measure service usage, attribution, conversions, and product performance.
• Maintain security, prevent abuse, troubleshoot problems, and enforce terms.
• Communicate about the Service and comply with legal obligations.

Where applicable, our legal bases include performing a contract with you, complying with legal obligations, pursuing legitimate interests in operating and protecting the Service, and consent where required.

5. Cookies and Similar Technologies

We use cookies and similar technologies that are necessary for authentication, security, and preferences. We also use analytics and advertising measurement technologies to understand visits, referrals, product use, and conversions.

These technologies may use browser storage or identifiers to recognize visits. You can delete or block them through your browser settings, although blocking necessary technologies may affect the Service.

We do not respond uniformly to browser Do Not Track signals. Some configured technologies may honor them and others may not. Analytics and advertising providers may collect information about online activity over time and across websites or services, subject to their own practices.

6. Disclosure of Information

We disclose personal data only as reasonably necessary to the following categories of recipients:

• Hosting, infrastructure, and data-storage providers.
• Identity, authentication, security, and fraud-prevention providers.
• Payment, billing, and accounting providers.
• Analytics and advertising measurement providers.
• Email, communications, customer-support, and service-monitoring providers.
• Professional advisers, authorities, or other parties when legally required.
• A successor or relevant counterparty in connection with a merger, financing, acquisition, reorganization, or sale of all or part of the business.

Where recipients process personal data on our behalf, they are subject to applicable contractual and legal obligations.

We do not sell personal data for money. We do not provide API keys or API request or response content to analytics providers. Limited online activity and conversion data may be disclosed to advertising measurement providers.

7. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this policy. Retention depends on the duration of your account, the type of record, operational and security needs, applicable limitation periods, and legal, tax, accounting, or reporting requirements. We may retain certain transaction, security, and compliance records after an account is closed.

8. International Transfers

We and our service providers may process personal data in the United States and other countries that may have different data-protection laws. Where required, we use recognized safeguards for international transfers, such as contractual protections approved under applicable law.

9. Your Rights

Depending on your location, you may have the right to request access, correction, deletion, restriction, or portability of your personal data; object to certain processing; withdraw consent; or opt out of certain disclosures. You may also have the right to complain to a data-protection authority.

To exercise a right, contact us at support@tweetapi.com. We may need to verify your request and may retain information where permitted or required by law.

10. Security

We use reasonable technical and organizational measures designed to protect personal data. No transmission or storage method is completely secure, and we cannot guarantee absolute security.

11. Children

The Service is not intended for children under 16, and we do not knowingly collect personal data from children under 16. If you believe a child has provided personal data, contact us so we can take appropriate action.

12. Changes and Contact

We may update this Privacy Policy from time to time. We will post the current version here and update the date above. We will provide additional notice when required by law.

For questions or requests concerning this policy or our privacy practices, contact TweetAPI at support@tweetapi.com.